Return Policy
At ArmXpert, your satisfaction is our top priority. If you're not completely happy with your purchase, we are here to help with our straightforward return process.
Return Eligibility
- Timeframe: Returns must be requested within 30 days of receiving your order.
- Condition: Items must be unused, in their original condition, and in the original packaging. Please ensure that the item is returned with all accessories, manuals, and proof of purchase.
- Non-Returnable Items: For safety and hygiene reasons, some products such as opened ammunition, firearms, and certain accessories are non-returnable.
How to Initiate a Return
- Contact Us: Please contact our customer support team at armxperts@gmail.com within 30 days of receiving your order. Include your order number and the item(s) you'd like to return.
- Receive an RMA (Return Merchandise Authorization): Once your return request is approved, we will provide you with an RMA number and instructions on how to return the product.
- Ship Your Return: Carefully package the item in its original packaging and send it back to the address provided. Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.
Refunds and Exchanges
- Refund Processing: Once we receive the returned item and confirm its condition, we will process your refund within 7-10 business days. Refunds will be credited to the original payment method.
- Exchanges: If you prefer an exchange for a different product, please indicate your request when contacting customer support. Exchanges are subject to product availability.
Defective or Damaged Items
If you receive a damaged or defective item, please contact us immediately at armxperts@gmail.com. Provide your order number and describe the issue. We will arrange for a replacement or refund at no additional cost to you.
Contact Information
For any questions or assistance regarding returns, feel free to reach out:
- Email: armxperts@gmail.com
Thank you for shopping with ArmXpert. We are committed to ensuring you are completely satisfied with your purchase and will do our best to resolve any concerns you may have.